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A Ryanair passenger stepped in and helped a distressed mum after gate staff told her she would have to pay £50 for her oversized bag.
Mum-of-three Stephanie had been trying to board a flight from Ibiza to Stansted when Ryanair staff deemed her bag too big for the cabin.
Visibly distressed, the mum walked away from the check-in desk, only to have the bill paid for her by a stranger who had witnessed the conversation.
In footage posted online, the man can be seen walking up to the gate wearing a mask before he turns to Stephanie and said: "It’s alright, it’s alright. Don’t worry I’ll pay for you."
He has his arm extended and appears to be paying the £50 surcharge before being allowed on to the plane.
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Stephanie told MailOnline she had tried to speak to the man after but was unable to locate him on the plane as he was a few rows back and then told her he wanted to remain anonymous.
She said: "The plane was half-full so I couldn’t understand why they couldn’t take my bag or put it in the hold.
"I was told I had to pay on card but I only had cash with me, so paying it was impossible. I don’t travel a lot and it’s been a long time since I’ve been on the plane, plus with everything that’s going on, you can see on the video that I’m quite anxious."
The mum said she had planned on visiting the UK with her three children, but wouldn’t have been able to go if the kind individual didn’t step in.
She said: "If it wasn’t for him, I wouldn’t have been able to take my kids away for the weekend. Once we got on the plane he was a few rows back from me and I wanted to go over and give him a hug, but because of Covid I couldn’t.
"I just want to have a chat with him because I don’t think he realises how nice a gesture it was and how much it meant to me."
A bystander filmed the interaction and uploaded it to social media with the caption: "Well done to this young hero for paying the ridiculous Ryanair baggage charges for a distressed mother travelling with three kids (who wasn’t getting any leniency from ground staff).
"The flight from Ibiza to Stansted was half empty, not sure what difference a few cm would make.
"Great kid isn’t he? No idea who he is though, kept himself to himself and acted honourably and discreetly without a fuss."
Daily Star Online has contacted Ryanair for comment but has not yet received a response.
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