A woman in Canada is warning customers on Amazon to be on their guard after she ordered a butterfly-shaped urn necklace – only to find it already full of what appeared to be cremated remains when it arrived.
Nadine Roy said she purchased the necklace so she could fill it with the ashes of her recently-deceased grandmother.
Instead, she was left shocked and disturbed when she found ashes and hair already inside.
In a review on the product's Amazon page, Nadine wrote: "I'm sick to my stomach. I don't even know what to do. This is beyond unacceptable.
"I am so disgusted and I'm sorry to the ghost remains I just disturbed."
Initially, Nadine bought four pendants from three separate sellers on Amazon – one for herself, her mother, her brother and a family friend, as a keepsake to hold her grandmother's ashes.
The butterfly necklace she chose for herself was sold by Minfeel Jewelry in China, which had been labelled a "good seller" by Amazon with an "impressive rating" of 4.8 stars, based on reviews from over 300 customers.
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Nadine said she first realised something wasn't right when she noticed her pendant was packaged differently to the others she bought.
While the others came fully wrapped and packaged in plastic, hers arrived loose in a plastic Ziploc-style bag.
She told CBC: "When I opened the canister … I was tilting it and all this dust came out. I realised pretty quickly that it was actually ashes.
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"There was little hairs in it. I have no words for it."
When Nadine got in touch with both Amazon and Minfeel Jewelry to explain what had happened, the seller refunded the $56.96 (about £33) she paid for the necklace but was unable to provide a replacement item, citing "inventory issues".
Amazon spokesperson Kristin Gable told CBC that the company "is in touch with the customer and investigating with the third-party seller."
Unsure of what to do with the ashes she found inside, Nadine said she took the necklace and hung it off a branch of a tree in an Ottawa cemetery.
"I went to a graveyard, put it in a tree somewhere that was peaceful, quiet, beautiful to look at and just left it there," said Roy.
"I think that's the most respectful thing I could do."
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