Hermes loses baby’s ‘irreplaceable’ teddy bear as desperate mum begs for help

A mum is "desperate" to find her baby daughter's unique teddy bear after it was lost at a Hermes sorting hub.

Hannah Monaghan from Bury, Greater Manchester is feeling "a mixture of anger and frustration" at the loss of the precious item, which she ordered for seven-month-old Phoebe's first Christmas.

The bespoke item, made by a specialist business in south Wales, was a bear made of Phoebe's first ever clothes and was designed to be the exact weight she was when she was born.

It also contained a cloth "heart" with a recording of the tots actual tiny heart beat, Coventry Live reports.

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However the item went missing in transit while being couriered by Hermes. Its last recorded location was the company's sorting hub in Rugby, Warwickshire.

When chased by Hannah, Hermes told her it had been lost, and advised her to re-order the item.

However as the teddy is made of Phoebe's first ever clothes, it is quite literally irreplaceable.

Hannah told CoventryLive: "I feel a mixture of anger, frustration – I can get quite upset. I'm desperate to find it.

"It's really sentimental to us. The three suits that make the bear up were given to me by a friend as we were struggling to find clothes small enough when Phoebe was born.

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"Hermes just told me it's lost and to order a replacement – they just don't seem to understand how valuable it is.

"This is just hanging over me. I'm a pretty anxious person anyway and this isn't helping – lockdown isn't helping either so I do get upset as it's another thing out of my control."

Hannah hopes appealing to people to keep an eye out for the item might help.

"I want people to try and help as it has to be somewhere," she said.

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"Hermes have told me there isn't some big incinerator that burns all the lost parcels so it has to be somewhere.

"If it's been stolen I don't get it as it's of no use to anyone else. It might have been lost or delivered to the wrong address and is just sitting in someone's house somewhere.

"I know it might seem insignificant with everything else that is going on, but if we find it, it would give everyone a bit of hope."

A Hermes spokesperson told the Daily Star: "We have been in touch with the customer to apologise and assure her that we will continue to search for the teddy.

"There are a number of reasons why a parcel is mislaid or lost, with the most common being a missing address label due to poor packaging, and we will continue to investigate.

"In the meantime we have provided her with a goodwill payment. "

Anyone with information regarding Phoebe's missing bear is urged to email [email protected]

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