A woman was spat at on a train by a group of vile teenage boys who threatened to stab her.
Danielle Clarke, 26, says she felt "helpless" as an onlooking rail worker and fellow passengers did nothing but watch as she was surrounded and intimidated at a table.
She told Bristol Live that she was heading from Frome towards Bristol Temple Meads on Sunday, April 3 at about 5pm when thugs ,aged between 12 and 14-years-old, demanded to know her Instagram handle.
The lack of action taken by a Great Western Railway staff member to save Danielle from the "horrific" incident has been slammed by Danielle as "pathetic".
The 26-year-old from Easton, Bristol said: "I just felt helpless like no one was going to help me. It's one of those things, I kept thinking I should have done something a bit different but I defended myself.
"They said give us your Instagram and we'll go away, they kept on blowing on my face, touching my face, touching my ear," she said.
Danielle says that one of the boys threatened to stab her and when a member of train staff walked past she asked him for help, but she says he just asked for her ticket repeatedly.
The member of staff then asked the boys to leave the train at the next stop before walking away, she claims.
She says that before she got off the train, she asked the staff member why he did not help her. He reportedly apologised and explained that he didn't want to get into trouble for manhandling the boys, and that he had been assaulted while at work before.
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But Danielle said: "It's pathetic, there's such a lack of help to feel that helpless in broad daylight when you're asking for help, when you're literally pleading to someone for help, it's disgusting. I've completely lost faith in people to be honest."
Danielle says that while she was being harassed, no one else on the train tried to help her except for one other woman, who the boys shouted at.
The group of boys left the train at the next station but she said one of them spat at her as they left.
She said that what the boys did to her was "horrific", but she has also criticised the passengers and the staff member who failed to help her.
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When Danielle came off the train she was in tears, and a member of staff saw her and escorted her to the station's police office, where she filed a report.
A GWR spokesperson said: “We are really sorry. We expect that anyone should be able to travel on our trains without being abused by fellow passengers.
"Our staff receive training to manage incidents for the safety of all on board, however, ultimately only the police are able to investigate an allegation of a crime. British Transport Police are investigating and we will provide any assistance we can.”
A spokesperson for British Transport Police said enquiries into the incident are ongoing.
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