Family who turned up to airport in Disney gear see dream holiday cancelled

A family dressed head to toe in Disney gear had their flight cancelled last minute, ruining their dream trip to Disneyland.

Mum Kelly Matthews, an intensive care nurse, her son Noah and mother Mandy were left angered by the last-minute cancellation.

Kelly had saved thousands for their big trip away, working on the frontlines throughout the worst of the Covid pandemic.

The trip was their reward after difficult years and had already had to be rescheduled once due to Covid-related travel restrictions.

It had been designed by Kelly as a surprise for Noah, nine, and a thank you to her mum.

Kelly from Pembrokeshire works in the intensive care unit of Glangwili Hospital in Carmarthen and had hoped for some quality time overseas with her loved ones.

Spending over £2,000 in total, they had been due to put their feet up at a hotel near the resort from May 26 to May 29, WalesOnline report.

“I checked the flight information on the app before we set off for Bristol Airport,” she said.

“When we got to the airport I then checked the app again. This time it said it had been cancelled, with no reason given. So it was cancelled in the time it took us to get from west Wales to Bristol, and just four hours before it was due to take off. We tried to get on another flight but they were all fully booked; we tried to see if we could get to Paris from a different airport but it just wasn’t possible.”

The 35-year-old has since learned that the flight was axed due to “crew issues”.

After a blur of excitement, the down-trodden trio found themselves on the long drive back to West Wales.

Adding to the misery, Disneyland has refused to refund her tickets to get into the park as she didn’t cancel or reschedule within a specific 72-hour window.

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The hotel, meanwhile, said that because the cancellation was not their fault they too would not be refunding Kelly any of her hard-earned cash.

Kelly still has hope that easyJet will refund her the cost of the plane tickets and that she will be able to get some cash back through travel insurance for the rest of it.

Whether this comes through or not, Noah has still brutally had his Disneyland dreams dashed.

Kelly feels let down: “I worked hard throughout the pandemic and my mum helped me so much with childcare – I just wanted to say thanks with this trip.

“And Noah was so excited. We were all head-to-toe in Disney stuff at the airport – we had the ears and the T-shirts on and everything! Now I’m fighting just to get my money back; whether I will or not I don’t know."

The family did manage to arrange a last-minute trip to Bluestone resort in Pembrokeshire instead, at least taking the edge off the disappointment.

“We were looking forward to taking Noah to Disneyland so much.

“The worst thing is, nobody is taking any responsibility for it, and there was no help from easyJet at all. Even if they refund the flight, I want the holiday that I worked so hard for and it’s been taken away.”

The Daily Star has approached easyJet for clarification on the reason for the cancellations from Bristol airport at that time.

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