Brit familys £3,000 dream trip to Disneyland shattered after passport disaster

A family were forced to abandon plans for a dream trip to Disneyland after a passport for their daughter did not arrive in time for the trip.

Stuart and Claire McLean ordered the passport well in advance of their trip according to the estimated time for a passport to arrive, but were left disappointed when it didn't show up.

The pair had been due to visit Disneyland Paris this month with their two daughters for a five day trip to celebrate their five-year-old's birthday, EdinburghLive reports.

They applied for passports for both their daughters in February, plenty of time to allow for the 5-7 week waiting period for a new passport.

But the family were confused when only one passport arrived four weeks later, with the other one nowhere to be seen.

To make matters worse, just weeks before they were due to fly they discovered that EasyJet had cancelled their return flight.

With only two weeks left before the trip, the couple made the decision to cancel the holiday so that they could get their £3,000 back.

Stuart said: "We had been taking our daughter for her fifth birthday, and had applied for the passports at the start of February.

"We ordered both of our daughters passports at the same time and then had them verified by the same person at the same time.

"For some reason they accepted one and not the other because you can't use the same person to verify twice, but we phoned up and they said it was fine and to apply again and they'd put a note on the file.

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"It didn't work again but we got someone different to verify and then it was sorted.

"One came within four weeks but there was no sign of the one for our two-year old."

With the trip rapidly approaching and no sign of the passport, things weren't looking good, but then Claire made an unfortunate discovery.

Stuart added: "My wife was in a Disney facebook group and someone had posted saying easyJet had cancelled a lot of flights so we had a look and realised our return flight had been cancelled, but were given a full refund from them.

"At point it was two weeks to go, we were looking at alternative return flights but Air France was a lot more expensive and we still hadn't got anything from the passport and you can only get a refund from Disneyland if you cancel less than a week before. We had spent in total around £3,000 on the trip so we cancelled the full thing to make sure we got the money back."

In the end the errant passport arrived on the very afternoon they would have been due to fly out, and they have now rebooked the trip for October.

Fortunately they had kept the trip a secret from their daughters, so they didn't have to break the news to them.

The dad-of-two said: "We had had it booked for about seven months, the last couple of years the kids have really struggled, they have had all their classes groups and nursery things cancelled so we just wanted to give them a nice holiday.

"But we were planning to surprise my daughter on the day we flew for her birthday so luckily she was none the wiser."

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